Shipping & Returns

We currently offer free shipping to the United Kingdom, Europe, United States and Hong Kong. We will soon expand this service to offer shipping worldwide. Sign up to our newsletter to stay up to date. 

Shipping Rates & Delivery Estimates

For our in-stock Essential Range - orders will be shipped within two to three business days (Monday to Friday, excluding holidays) after you place your order.

Everything in our Collection range is made to order because we believe in making things with intention and with you in mind. Product ships within two weeks after you place your order.

Standard delivery time (from order dispatch):

Europe, UK, US (DHL or UPS) : Standard delivery time is 5-7 days.

Hong Kong (local courier): Standard delivery time is 2-3 days.

Duties & taxes

Import duties are included with your order.
All orders delivered to the EU and UK have a VAT included

Returns

If you are unhappy with an item for any reason, you can return unused products in their original packaging and condition within 14 days of receiving them. We are currently working to automate this process. In the meantime, please get in touch to organize your return directly.

Covid-19

We continue to make our Collection and we are doing our best to ensure that your order is delivered safely and on time. It may take a few days longer than usual for your order to arrive. Thank you for your understanding. 

Please note

If you have any questions please don’t hesitate to email us hello@baea.com